Shipping Information

Since Willow Den is located in the Niagara Region of Ontario, local deliveries of $5.00 or more before taxes will be delivered at the rate of $2.00 for St. Catharines & Thorold and $3.50 for all other destinations in the Niagara Region including Niagara Falls, Niagara-on-the-Lake, Fort Erie, Port Colborne, Welland, Beamsville, Lincoln, Grimsby and points in between.

Orders less than $5.00 DO NOT qualify for local delivery and must ship via Canada Post at normal postal rates.

Areas outside of the Niagara Region will ship via Canada Post at standard postal rates.

While Willow Den typically ships its products within 1-2 days of receiving an online order, we make no guarantees and will accept no liability (financial or otherwise) for a longer shipping time frame.  

Some packages may require a signature confirmation upon receipt, therefore timely delivery requires that the customer make themselves available at the destination point. Willow Den is not responsible for any courier delays in shipments or those lost in transit.

Shipping rates are based on purchase price before taxes and shipping rates are applied. These rates are subject to change without notice. If these changes occur within 12 hours of your order and before your items have shipped, you will be given the option to cancel your order entirely, or proceed with new posted charges.

All pricing, taxes, shipping rates, etc are listed and executed in Canadian dollars.

Willow Den will ship across Canada with the exceptions of Northwest Territories, Yukon Territories, Nunavut and Labrador. Please contact us for rates to these geographic locations.

Willow Den will generally not ship outside of Canada at this time however many small items, such as jewellery, can be sent internationally via regular mail. If you have any questions or concerns please do not hesitate to contact Willow Den at info@willowden.com.

Thank you.